Office work can be very demanding and challenging. It can also be very exciting and rewarding. The efficiency and experience of an office worker often determines the success of the business. Office work is essential to the organization of the business regarding record-keeping, employee schedules, vendor accounts, and customer relations. Anyone who is well organized, detail oriented, and self-motivated is a good candidate for office work. The level of education and amount of previous experience required varies, depending on the size of the business. There are some essential basics regardless of the size of the business: good record-keeping and communication skills.
Record-keeping is a big part of office work and is necessary for many reasons. In a wholesale nursery business, for example, you will need to document the cost of every item purchased. This includes the cost of the item, the cost of materials and labor to transplant and maintain it, and the cost of labor and equipment involved in reselling it. When the plant is ready for resale, it is necessary to document the customer information, the sale price, and method of payment. All of these bits of information are recorded and at some point in time, analyzed. With accurate information, you can determine how many sales the business has made, which customers have paid, and how much your profit will be. Records are also kept for other reasons such as for paying sales and income tax, calculating employee paycheck deductions, and for estimating insurance coverage.
The office of a business is the center of its communication system. An office worker makes sure that all information within the company is transferred correctly and clearly and also files all necessary documentation. The office worker can also communicate with customers and vendors regarding sales and purchases. Responding to a phone call, an email, or letter requires excellent communication skills. Handling these situations poorly can cost the company in lost sales and lost customers. An office worker can also be responsible for communicating with various government agencies on the local, state, and federal levels. Keeping accurate and up-to-date records that are easily accessible are mandatory in these situations.